Terms and conditions

All clients are required to sign a client release form prior to commencing any treatment and to make the practitioner aware of any contraindications they may present with. Any client photographs used at consultation stage or throughout treatment will be stored on the clients digital record for reference. 

Booking Information & Cancellations 

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients.

Please call us as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 48 hours in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.

A cancellation is considered late when the appointment is cancelled less than 48 hours before the appointed time.

A no-show is when a client misses an appointment without cancelling or arrives more than 10 minutes after the appointment time. In either case of a late cancellation, no show or client arriving more than 10minutes late without contact, the appointment will unfortunately be forfeit & the payment for that session lost. In the event that the client wishes to rebook this appointment, they will be charged a £25 missed appointment fee. 

If a client no shows 2 consecutive appointments without making contact with the clinic we will remove all upcoming appointments from the diary until the client makes contact. This is to avoid consistent lost time in the diary and free the slots up for clients that do wish to attend. 

 

Refund Policy 

Please note that we do not offer refunds on any treatment or product purchases. However, if you change your mind about your purchase within 14 days, we are happy to exchange it for another treatment or product or offer you a credit note depending on the circumstances.